Banking Information Success Acceptance: An Empirical Evaluation

Extending the technology acceptance model, we present a two-level analysis to empirically evaluate the acceptance of business information systems in customer-based retail banking.  Utilizing survey data from a representative banking group in a representative international financial center, regression analysis first indicated that end-user satisfaction, usage and acceptance depend significantly on the system’s perceived usefulness, perceived ease of use and expected ability to meet customer information requirements. In turn, these perceptual-anticipatory considerations were found to be positively and significantly affected by technical-functional factors in the form of user-friendliness and system reliability.  For the corporate strategist, our empirical results suggest enhancing perceived ease of use, perceived usefulness and ability to meet customer information needs in order of importance when introducing or up-grading information systems in retail banking and other service-based business activities

Interactive systematic hierarchy model for strategic R&D decision making in a dynamic environment

An interactive systematic hierarchy (ISH) model is developed by synthesising the systems approach and the analytic hierarchy process. It is applied to strategic R&D decision making in a dynamic environment. The analysis systematically structures the interdependent decision making tasks associated with such problems into hierarchical intermediate modules. Identification of appropriate criteria is shown to depend on individual task environments, with modular decision constrained to be consistent over time with criteria thus obtained as well as the firm's strategic objectives.link_to_subscribed_fulltex

Microeconomic analytics : A vade mecum for students reading modern economics

128 tr.; 24 cm

Microeconomic Analytics : A Vade Mecum for Students Reading Modern Economics

XX, 128 tr.; 24 cm

ISO 9000 and its integration with TQM

This paper explores some aspects of the ISO 9000 certification scheme, and suggests that it must be properly evaluated in the context of Total Quality Management (TQM). We show that though it provides basic guidelines for documenting work procedures and performs valuable service as a common language of quality, to be fully effective in achieving the firm's strategic objectives over time, ISO 9000 needs to be integrated with TQM.link_to_subscribed_fulltex